UP TO 60% OFF ALL ITEMS + FREE INTERNATIONAL SHIPPING!

FAQ


1. How can I contact MyStyleAvenue?

The fastest way to reach is contacting us via Facebook Messenger at https://www.facebook.com/mystyleavenue or Drop us an email at hello@mystyleavenue.com or fill up the contact form in our contact page.

2. How long will it take to receive my order?

Once you have placed your order, please allow 3-5 business days for your order to be processed. Depending on the product, your parcel will take up to 10-15 days to arrive for most US orders. International orders may take slightly longer to arrive.

3. What payment methods do you accept?

We accept all major credit cards (VISA, Mastercard, AMEX) and PayPal payments.

4. Do I need to have a Paypal account to makepayment?

No, it is not necessary to have a paypal account to make your payment.

5. What qualifies for a refund?

We only offer refunds for damaged or defective goods and missing parcels.

Should you require a refund, drop us an email at hello@mystyleavenue.com with an attached image of the damaged product (if applicable) and your order number, and we will be in touch with you as soon as possible.

6. Why haven't I received my refund?

Your refund may take 3-5 working days before it is fully processed.  If you have yet to receive your refund, take the following actions.

  • Check your bank account again.
  • Contact your credit card company.
  • Contact your bank

If you’ve done all of the above and still have not received your refund yet, please contact us at hello@mystyleavenue.com

7. Do you offer free shipping?

Yes! All orders above US$50 will be entitled to Free Shipping to the following countries - Australia, Canada, New Zealand, United Kingdom and United States (for now and looking to expand to more countries in near future)!

8. Which countries do you ship to?

We ship to Worldwide!

9. Dimension, Sizing & Specifications

Each product has their own unique specifications that can be found in the product description.

We hope we have addressed the majority of your questions. If however you have any more enquiries please click here to contact us and we will respond within 24 hours.

Happy Shopping!